Cancellation policy

Terms and conditions for cancelled or missed appointments


Sometimes it's necessary to cancel an appointment. Sometimes it may be unavoidable, and sometimes your situation changes. 

Although, as I'm sure you can appreciate, appointments not used mean that the physio does not have any earnings for that time if the slot remains empty.


We do understand that situations change and are not always avoidable and for this reason we simply ask that 24 hours notice is given whenever possible, (by phone or even a text will do). For
cancelations on the same day a 50% fee may be charged, although this is at the physio's discretion.  This helps us to use the otherwise empty appointment for other clients.

 

For appointments missed without cancelling in advance (DNA) then you may be charged the full session fee (at the physio's discretion). Please call as soon as you can if this happens. 


For repeat cancellations or failed attendances, in some cases, you may be asked to pre-pay a deposit for your next session when rebooking. This would be non-refundable should you fail to attend a second appointment with less than 24 hours notice. This deposit amount paid would be deducted from the total session balance due when attending your appointment.


For all appointments funded by insurance companies the appointment will usually be treated as a fully chargeable appointment if less than 24 hours notice is given.



Thank you for your understanding, and thank you to all those clients that already do contact ahead with notice, it is very much appreciated.


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