FAQ/ WHAT TO EXPECT

FAQ 

What will happen on my first visit?

We undertake a thorough assessment  to build a picture of what is causing your particular problem. This will start with a good chat and lots of questions about what your problem is and how it’s affecting you. There may seem lots of questions but they all help to build up a picture and help lead to a more accurate diagnosis.


The  physical assessment usually involves getting you to do some particular movements and manually testing joints, muscles and nerves to determine what we need to focus on. In most cases you can expect they the physio will need to make some physical contact with you so if you have any issues with this please let do us know.


We will then come up with a treatment plan, taking your own goals and plans into consideration. Treatment can usually start at your first session and  you’ll leave having started your recovery and with a plan of what you can also do to help yourself at home between sessions.


I've never had physio before, how will I feel afterwards?

 It can be normal for you to feel some short-term discomfort, particularly if you are attending with a very painful or irritable problem. We will endeavour to keep any discomfort to a minimum and sometimes we will limit the  amount we cover during the assessment  if we feel it is too irritable or uncomfortable.  You can also withdraw your consent to any aspect of your assessment or treatment at any time should you  wish.


Sometimes of course, (and hopefully) you will feel better immediately from your session, other times there may be some treatment soreness. Both are completely normal. If in doubt please ask and we will always try to explain what you should reasonably expect for your particular problem.


Is there a car park?

Unfortunately there is no car park at Cape Horn Medical Centre but there is free on-street parking outside and in the surrounding streets.



How do I access the clinic?

Come in to the porch area of the Medical Centre (there is a large "push" button on the automatic door).

If the receptionist is on duty, then please let them know you have an appointment with "Carol the Physio" and you can usually wait in the main waiting area. I will collect you at your appointment time.

Sometimes the reception is not open as the GP surgery is closed (Thurs pm usually) and there may not be a receptionist on duty.  If this is the case, please just come into the porch area and wait (there is a low window sill you can sit onto if needed) and I will come and greet you and let you in at your appointment time.


If it is more than 5 minutes past your arranged appointment time then please call or  text on the clinic number 07507 490888. Occasionally an appointment will over-run but normally you will be seen on time. 



I hear you work upstairs, but I can't manage stairs!


 Don't worry! Please let us know when booking your appointment. We do have access to a downstairs room at certain times so we can arrange your appointment downstairs. Access to the surgery itself is flat with no steps involved. 


 


What do I need to wear?

For a thorough and accurate assessment it is usually necessary to see the affected area and often the whole limb. Wear something you are comfortable in, a vest top or shorts (you can change at the clinic) are ideal for most problems, but if you don't have these then just try to wear loose clothing.


Do I have to undress?

Not necessarily. You will not be expected to do anything that makes you feel uncomfortable.

You may asked to partially undress- this is normal - but if you are uncomfortable with this or for any reason would prefer not to, then  please let us know. If we are unable to see the area or muscles involved then it may reduce the effectiveness of our assessment but it will not prevent you attending and receiving the best advice and treatment we can offer.



Can I bring someone with me?

 You are welcome to be accompanied by a family member or friend should you wish. You should be comfortable undressing (if necessary) discussing your medical history and current problem  in front of them however. No-one can accompany you without your consent and you should not feel obliged to allow anyone to attend with you should you not wish to do so.


Spoken English is not my first language, can I bring an interpreter?

Yes of course, our service is open to all.


You are more than welcome to bring someone with you and certainly to help you communicate but please try to let us know prior to your appointment so that we can allow for a little  more time.


Please also be aware that medical terms and language can be more complex than normal conversational translation so please ensure the person interpreting is confident or experienced in this.


What about any advice and exercises?

These can be provided in another format, large print, another language etc. Please ask and we will endeavour to provide this for you, although there may be a small delay and they may need to be forwarded on to you after your appointment.


If possible contact us (or ask someone to on your behalf) ahead of your appointment  to discuss your individual needs and what we can suggest for you.



Do you treat children?

 I specialise in adult musculoskeletal problems. Children are not "mini-adults" and often have very different needs and problems compared to adults. We are however happy to see simple injuries (eg. sprains and strains where the cause is clear ie. a specific injury) in those over 12 but we would recommend a paediatric physio for any problem where there is no obvious cause for symptoms as they are better experienced to rule out specific childhood causes and complications.

Please note that anyone under 16 must be accompanied by someone with legal parental responsibility  (otherwise the child cannot consent to the assessment or treatment and unfortunately cannot be seen)


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